1. Ordering and Payment

• What payment methods do you accept? 
  We accept Visa, Mastercard, Amex, PayPal, Shop Pay, Amazon Pay and Google Pay.
• Can I change or cancel my order? 
  Orders can be canceled within 1 hour via email to support@crowdheaven.com.
• Are there international shipping options?
  Yes, we ship worldwide via USPS with duties paid by the customer.

2. Shipping and Delivery

• How long does shipping take?
  Economy US shipping: 5-8 business days. Standard: 3-4 days.
• What are your shipping costs?
  Free shipping on orders over $100. Otherwise, standard rates apply.
• How can I track my order?
  You'll receive a tracking email once shipped; use the link to monitor via USPS/UPS.

3. Returns and Refunds

• What’s your return policy?
  30-day returns on unworn items with tags attached.
• How do I return an item?
  Print a free label from your account and ship to our returns address.
• Can I exchange an item instead of returning it? 
  Yes, select an exchange during the return process.
• When will I get my refund?
  Refunds process in 5-7 business days to your original payment method.

4. Product Information

• What sizes do you offer?
  XS-XXL for tees and hoodies; with some items as large as 5XL. See size guide for measurements.
• How do I find my size? 
  Use our size chart comparing chest/waist to standard US sizing.
• What materials are used in your clothing?
• 100% premium cotton for tees; 80/20 cotton-poly blend for hoodies.
• How should I care for my items? 
  Machine wash cold, tumble dry low; avoid bleach to preserve prints.

5. Account and Privacy

• How do I create or manage my account?
  Sign up via the account icon at top-right; edit details like address in profile.
• What is your privacy policy?
  We collect only necessary data (name, email, address) for orders; see full policy. We don't sell info.
• How do you handle my personal data? 
  Securely via Shopify; compliant with GDPR/CCPA. Data used for shipping and marketing opt-ins only.

6. Brand-Specific

• What does "The Mission in the Thread" mean?
  It's our ethos: Every stitch weaves faith into daily wear, inspired by eternal purpose.
• Are your products ethically sourced?
  Yes, fair-trade cotton from verified suppliers; no sweatshops.
• Do you offer sustainable packaging?
  Eco-friendly recycled boxes and minimal plastic; carbon-neutral shipping.